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Learning Disability Devon Designed by people with a learning disability for people with a learning disability

Devon County Council Feedback and complaints

  • Telling Devon County Council what you think about a service you have received.

  • Compliments¬†

    This is when you tell them you are really pleased with a service you have received.

    • Devon County Council want to know what they are doing well.
    • When you tell them you are really pleased with a service you have received, they will tell the team or staff member that they are doing a good job.
  • Comments

    This is when you tell them about an idea you have about a service.

    • Say if you have an idea.
    • They will tell the staff and will write to you to tell you what they are going to do.
  • Complaints

    This is when you tell them about a service you are not happy with.

    • They want to know what they are doing wrong.
    • They want to know what they can do better.
    • They will listen to what you say.
    • They will answer you questions and try to agree a way forward.
    • If they have made a mistake they say sorry and try to put it right.
  • If you need help to tell them what you want to say you can contact the Customer Relations Team.

    • You can telephone them on 0800 212783.
    • If you need an advocate to help you can telephone Devon Advocacy on 0300 343 5707.
  • How you can tell them what you think.

    • You can tell your care worker, a family member or a friend and ask them to help you.
    • You can fill in a feedback form and send it to the Customer Relations Team
    • Click her to print off the form.

     

     

    • You can send a letter to Customer Relations Team.
    • You should send the form you have fill in or your letter to

    Freepost

    DCC Customer Relations.

     

     

     

    • You do not need to put a stamp on the envelope.
  • You can telephone the Customer Relations Team on 0800 212783.

  • You can email them at customer.relations@devon.gov.uk

  • The Customer Relations Team ¬† will¬† let you know when they have received your feedback.

  • They will agree with you how long it will take for them to get back to you about what you have told them.