Devon County Council Feedback and complaints
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Telling Devon County Council what you think about a service you have received.
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Compliments
This is when you tell them you are really pleased with a service you have received.
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- Devon County Council want to know what they are doing well.
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- When you tell them you are really pleased with a service you have received, they will tell the team or staff member that they are doing a good job.
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Comments
This is when you tell them about an idea you have about a service.
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- Say if you have an idea.
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- They will tell the staff and will write to you to tell you what they are going to do.
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Complaints
This is when you tell them about a service you are not happy with.
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- They want to know what they are doing wrong.
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- They want to know what they can do better.
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- They will listen to what you say.
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- They will answer you questions and try to agree a way forward.
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- If they have made a mistake they say sorry and try to put it right.
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If you need help to tell them what you want to say you can contact the Customer Relations Team.
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- You can telephone them on 0800 212783.
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- If you need an advocate to help you can telephone Devon Advocacy on 0300 343 5707.
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How you can tell them what you think.
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- You can tell your care worker, a family member or a friend and ask them to help you.
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- You can fill in a feedback form and send it to the Customer Relations Team
- Click her to print off the form.
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- You can send a letter to Customer Relations Team.
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- You should send the form you have fill in or your letter to
Freepost
DCC Customer Relations.
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- You do not need to put a stamp on the envelope.
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You can telephone the Customer Relations Team on 0800 212783.
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You can email them at customer.relations@devon.gov.uk
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The Customer Relations Team will let you know when they have received your feedback.
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They will agree with you how long it will take for them to get back to you about what you have told them.