Devon County Council Feedback and complaints

Telling Devon County Council what you think about a service you have received.

Compliments 

This is when you tell them you are really pleased with a service you have received.

• Devon County Council want to know what they are doing well.

• When you tell them you are really pleased with a service you have received, they will tell the team or staff member that they are doing a good job.

Comments

This is when you tell them about an idea you have about a service.

• Say if you have an idea.

• They will tell the staff and will write to you to tell you what they are going to do.

Complaints

This is when you tell them about a service you are not happy with.

• They want to know what they are doing wrong.

• They want to know what they can do better.

• They will listen to what you say.

• They will answer you questions and try to agree a way forward.

• If they have made a mistake they say sorry and try to put it right.

If you need help to tell them what you want to say you can contact the Customer Relations Team.

• You can telephone them on 0800 212783.

• If you need an advocate to help you can telephone Devon Advocacy on 0300 343 5707.

How you can tell them what you think.

• You can tell your care worker, a family member or a friend and ask them to help you.

• You can fill in a feedback form and send it to the Customer Relations Team
• Click her to print off the form.

• You can send a letter to Customer Relations Team.

• You should send the form you have fill in or your letter to

Freepost

DCC Customer Relations.

• You do not need to put a stamp on the envelope.

You can telephone the Customer Relations Team on 0800 212783.

You can email them at customer.relations@devon.gov.uk

The Customer Relations Team   will  let you know when they have received your feedback.

They will agree with you how long it will take for them to get back to you about what you have told them.