We will collect personal information about different types of people including:
- visitors to our websites
- complainants and other individuals as part of complaints and requests for information
- people who contact us requesting either information or a service
Visitors to our website
When someone visits our website we collect certain information about these visitors, such as IP addresses and details of the pages which these people have visited. This information does not allow us to identify individuals but helps us to ensure our website is structured in the most effective and user friendly way.
If we ever have to collect personal information via our website, we will inform individuals why we wish to collect this information, what we will do with it and we will include details of who we will share this information with. This information will feature on the web form being used to collect the information.
Links to other websites
This privacy notice does not cover the links within this site which link to other websites. We encourage you to read the privacy statements on each of the websites you visit.
While we make every effort to keep the information on this website accurate, we disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. You assume full responsibility for using the information on this website, and you understand and agree that we are not responsible or liable for any claim, loss or damage resulting from its use.
We are not responsible for the contents or reliability of linked websites and do not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.
We do not object to you linking directly to the information that is hosted on this website and you do not need permission to do so.
Like most websites, we sometimes place small data files on your computer. These are known as cookies.
Cookies improve things by:
- remembering settings (where provided), so you don’t have to keep re-entering them whenever you visit a new page
- measuring how you use the website so we can make sure it meets your needs
Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. You can manage and/or delete these small files as you wish.
To learn more about what cookies are and how to manage them visit AboutCookies.org
to opt out of Google analytics go to https://tools.google.com/dlpage/gaoptout and install the add-on for your current web browser
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Some cookies are during advertising, so you are shown adverts that are more personalised to you, based on your previous internet behaviour.
Some examples of cookies could be:
- storing information to personalise the website to your requirements
- a website that sells things may use a cookie to record items you have in a shopping basket
- cookies can be used to record users behaviour on a website, for example to record the pages they have viewed
There are 2 different types of cookie that can be placed in your browser by a website.
- Session cookies are only used for the period you use the website, and are deleted when you close your web browser. A new cookie would then be placed in your web browser if you were to visit the same website again in the future.
- Persistent cookies remain in your browser once you have left the site and closed your web browser. The next time you visit the site the information in the cookie will be used to ensure the website works as set up at the previous visit. For example to display certain things on the homepage. Persistent cookies will expire if the website that set them is not visited again within a certain timescale
- We use a google analytics cookie on our website to record website usage
- We use a number of essential session cookies to enable certain parts of the website to function properly
Measuring website usage (Google Analytics)
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.
The following cookies are set by Google Analytics:
Name: _utma Content: randomly generated number Duration: 2 years
Name: _utmb Content: randomly generated number Duration: 30 minutes
Name: _utmc Content: randomly generated number Duration: when you close your browser
Name: _utmx Content: randomly generated number Duration: 18 months
Name: _utmxx Content: randomly generated number Duration: 18 months
Name: _utmz Content: randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search) Duration: 6 months